QUESTIONS & ANSWERS

Where can I purchase Raciónamento?

Raciónamento bags are available for purchase exclusively online, here on our website racionamento.com or through our Instagram page, @racionamento__ (with 2 underscores).

Raciónamento bags cannot be purchased from any other online stores or retailers.

Does Raciónamento have a physical store?

We're working on it! Keep an eye out for our upcoming pop-up events.

Where are Raciónamento bags made?

Raciónamento bags are designed in-house and handcrafted by a team of highly-skilled Filipino artisans with over 40-years of industry experience. All the basket bags, along with their removable inner lining & packaging, are locally made right here in the Philippines.

What are Raciónamento bags made of?

All our pieces are made from native fibers sustainably sourced all over the Philippine islands. We use a variety of natural materials such as Rattan, Abaca, and Water Hyacinth. All our fabrics are made from 100% cotton canvas or linen textiles. Each handbag is reinforced with a robust steel frame for exceptional durability, resistant to wear and tear.

What makes Raciónamento bags special?

The first of its kind: steel-boned natural fiber handbags. A methodology unique to the art of furniture manufacturing is applied to the practice of bag craftsmanship. A revival of true Filipino artistry. Form and Function are of equal importance.

What are our sustainability practices?

Geographically centralized. In order to minimize our carbon footprint, all our facilities are strategically in close proximity, ensuring efficient production, management, and dispatch of your orders.

We want to be loved by you. We are an intentional addition to your wardrobe. Our commitment is to thoughtfully produce seasonless products, each aimed to last more than one lifetime. We are rebels against overconsumption.

Slow and steady. All of our handbags take time; each one carefully handwoven by our team of Filipino artisans. Quality over quantity, as the saying goes.

To the last fiber. We’ve made the conscious decision to ensure that everything in your package will be loved and used by you. Our handbags come with our exclusive Raciónamento pouch and The Bow tote. Our ethos echoes us to your daily visual peripheries.

What currency do you charge?

All our products are priced in Philippine Pesos (PHP). Your credit card will be charged in Philippine Pesos (PHP) and then converted to your local currency by your bank on your account statement.

What payment methods do you accept?

We accept Visa, Mastercard, American Express and JCB.

All credit card transactions are processed through Maya, which also supports the following payment options:

  • GCash
  • Maya
  • Qr PH
  • ShopeePay

How can I contact you?

You can message us on Instagram at @racionamento__ (with two underscores) for faster replies on urgent matters.

For formal inquiries, you may email us at: hello@racionamento.com.

Our team is available from Monday-Saturday across different time zones for all our international customers.

Where do you ship to?

We currently do not offer international shipping. We ship within the Philippines using J&T Express.

Please note that while same-day deliveries within Metro Manila are not available at this time, we are actively working to make this option available in the future. Your parcel will still arrive securely packaged to ensure safe delivery.

What if I receive the wrong item or if something is missing?

We keep a photographic record of all orders before ship-out to confirm inclusion of all ordered items. Please email us straight away at hello@racionamento.com so we can review the matter. In the case that we did make a mistake, no worries, we will instruct you to return the package to us through J&T or same-day couriers (within Metro Manila).

What if my order was destroyed during shipment?

We understand that these things could happen, no worries, we will gladly replace your order with a fresh one! But we will need your help in filing the documentation of the incident to relay with our courier partners.

Is it safe to order from your website?

Of course! All payments processed through our website are made via secure payment gateways and any purchase made from www.racionamento.com are guaranteed to be authentic.

What if I want to cancel my order?

Once an order is submitted online, it cannot be modified or cancelled. Orders are immediately processed and forwarded to our warehouse for fulfillment, at which point cancellations are no longer possible.

Please note that Raciónamento cannot assume responsibility for reimbursing shipping costs due to a change of mind or incorrect shipping details provided during the ordering process. We kindly advise double-checking all shipping information prior to completing your purchase to ensure accuracy.