If the purchased item is found to have visible defects (excluding those related to the nature of the materials used), you can choose to exchange it for the same item. Please submit your request for exchange within 3 days of receiving your order.

The item(s) must be in original condition with the original packaging and inclusions. The item(s) must be returned to us before exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of stock at the time at which the return is received for processing. There is a strict limit of 1 exchange per transaction.

Only authorized returns will be processed. Any returns sent without authorization will be refused and it will be the responsibility of the customer to arrange collection of their item.

Please note, the above returns policy applies to all purchases made via the racionamento.com website only.

If you meet the requirements, you may submit a Return Request by sending us an email at hello@racionamento.com

Please provide the following information:

• Item to return
• Return reason
• Photos
• Comments (optional)

Once your return request has been authorized, we will contact you via email and supply you with a Returns Authorization (RA) Number, the return address details and a Returns Form, which should be included inside your return package. Please wait to receive all required returns information before sending any returns. Our team is off duty on Sunday, so if you submit an online return request over the weekend we will reply on Monday.

We recommend using a reputable courier service to return goods, and keeping a record of the tracking details, as we are unable to be held liable for the loss of your item being returned.

All items need to be received into our returns centre in Metro Manila, Philippines. We will provide you with the full address details once your return has been authorized. 

Please do not return any items before requesting a Returns Authorization (RA) Number.

Once we receive your return, please allow approximately 5-7 business days for your return to be processed by our team. We’ll send you an email notification once your exchange has been shipped so you know it’s on the way.

Please note that all our bags are handcrafted in limited quantities, so exchanges may take additional time. If the replacement item requires taking the item apart or creating a new one, this may extend the processing time. Exchanges are also subject to availability of raw materials at the time your return is processed.

Whilst we are working hard to get exchanges processed quickly, please allow extra time during peak and promotional periods. Thank you for your understanding.

The shipping cost of returning item(s) to Raciónamento for an exchange is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you. We understand that some international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return must be requested.